Tender Details

Country: Denmark
Summary: Tender for a Contract for the Supply of a Joint Municipal Citizen-Facing Chat and Voicebot Solution for the Digital Hotline
DKT Ref No: 98583859
Deadline: 09 Apr 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: DKK 13000000
Notice Type: Tender
Document Ref. No.: 147818-2024
Purchaser's Detail:
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Description:
The customer and the municipalities currently consist of of the customer and 37 voluntarily cooperating municipalities that collaborate to serve citizens on several channels. The collaboration, which is called The Digital Hotline (hereafter DDH), operates a common chatbot platform and a virtual contact center.

The collaboration for the commonchatbot started in 2018. In the collaboration, a citizen-oriented chatbot is developed, operated and maintained. The chatbot, which is more popularly referred to as 'MUNI', has for more than three years served citizens on the Customer's and the Municipalities' websites, via telephone and through letters addressed to citizens, etc. It is through the yearshas resulted in over 400,000 dialogues with citizens about everything from construction matters, passport orders and MitID, to dialogues about aids, school enrollment and municipal elections all inquiries that go to the Customer and Municipal Citizens Service. Today, the chatbot can answer Danish citizens' questions within70 categories and has incorporated more than 8,500 answers, and has thus become a widely used municipal chatbot. The breadth of categories and associated responses can be attributed to the fact that since 2005 citizen services at municipalities have been and are the main entrance to the public sector, where citizens are served by many andreliable service channels. This constellation, which virtually all municipal councils have chosen to use, is anchored in the Act on Municipal Citizen Service Centres.

In 2022, the chatbot received the Danish IT and Digitalisation Agency's digitization award. It was an acknowledgment that it has succeeded...
Documents:

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Tender for a Contract for the Supply of a Joint Municipal Citizen-Facing Chat and Voicebot Solution for the Digital Hotline - Denmark Tender

The MUNICIPALITY OF AARHUS, a Government sector organization in Denmark, has announced a new tender for Tender for a Contract for the Supply of a Joint Municipal Citizen-Facing Chat and Voicebot Solution for the Digital Hotline. This tender is published on DenmarkTenders under DKT Ref No: 98583859 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-04-09.

The estimated tender value is DKK 13000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.