Tender Details

Country: Denmark
Summary: Market Survey to Examine Available Customer Communication Management (Ccm) Solutions for the Danish Tax Administration (Skatteforvaltningen)
DKT Ref No: 99112843
Deadline: 20 Mar 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 166806-2024
Purchaser's Detail:
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Description:
On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen wish to hold a market survey to provide insights into whether CCM solutions (Customer Communication Management) that can support the needs of the Danish Tax Administration in relation to end-to-end letter formation and dispatching. The market survey should also provide insights into how needs will be solved by the suggested solution. The Danish Tax Administration are required to generate letters in three different ways: 1) via batch processes, with the transfer of data from a sender system to a letter-generating system, 2) in the form of case manager letters with manual letter generation, and 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported by solutions included in the dialogue. At the Danish Tax Administration, the current letter process consists of the following steps: Letter formation - Channel selection - Dispatch (incl. dispatch to a possible representative) - Follow-up on the status of the shipment - Journaling of the sent letters in the administration's ESDH system - Storage of a copy of the letter in a datawarehouse. The Danish Tax Administration wish to know how existing products can support the overall letter process, and which elements a supplier can support if a product does not support the entire process. If parts of the process are not supported, the Danish Tax Administration wish to know if suppliers can propose a combination of tools to e...
Documents:

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Market Survey to Examine Available Customer Communication Management (Ccm) Solutions for the Danish Tax Administration (Skatteforvaltningen) - Denmark Tender

The THE UDVIKLINGS- OG FORENKLINGSSTYRELSEN ON BEHALF OF THE DANISH TAX ADMINISTRATION, a Government sector organization in Denmark, has announced a new tender for Market Survey to Examine Available Customer Communication Management (Ccm) Solutions for the Danish Tax Administration (Skatteforvaltningen). This tender is published on DenmarkTenders under DKT Ref No: 99112843 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-03-20.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.