Guldborgsund Municipality Secures DKK 8.16 Million Digital Observation Contract with Sensio Care Through 2030

Guldborgsund Municipality in Denmark has awarded a contract worth up to DKK 8.16 million for the delivery and operation of a Digital Observation solution to Sensio Care ApS. The deal, signed on 7 July 2026, covers a cloud-based subscription solution for anonymised supervision, event detection and support for night and safety visits across the municipality's care centres, with particular focus on screened wards and temporary care places, reflecting the municipality's commitment to digital welfare and elderly care innovation.

Introduction

Every care facility depends on reliable observation systems to ensure resident safety and efficient workflows. When those systems need to be modern, cloud-based and integrated with emergency call solutions, the procurement decisions become strategic. In Guldborgsund Municipality, that responsibility now rests with Sensio Care ApS, after the Danish local authority signed off on a new Digital Observation contract worth up to DKK 8.16 million over up to six years.

It is not a headline-grabbing infrastructure deal. But it is the kind of contract that keeps elderly care running efficiently and safely, and it says a great deal about how Danish municipalities are approaching digital transformation in the welfare sector.

Why This Contract Matters

Denmark's municipalities face a demographic challenge: an ageing population and increasing demand for care services, combined with pressure on public finances. Digital observation solutions offer a way to maintain safety and quality of care while using resources more efficiently. This contract is a textbook example of how municipalities are leveraging technology to address these challenges.

For the supplier, that means one competitive process can open the door to a stable, long-term relationship with a municipal client. For the municipality, it means access to modern, cloud-based technology that improves care quality and staff efficiency.

Contract Timeline

• Contract award notice published: 15 July 2026 (OJ S 134/2026)
• Winner chosen: 25 June 2026
• Contract concluded: 7 July 2026
• Coverage start date: 1 August 2026
• Coverage end date: 31 July 2030
• Maximum renewals: 2 x 12 months
• Maximum total term: 72 months (6 years)

Contract Overview

Guldborgsund Municipality ran an open procedure under EU Directive 2014/24/EU, receiving four tenders. The result is a direct contract (not a framework agreement) covering the delivery and operation of a Digital Observation solution.

The contract covers a subscription-based solution including:

• Implementation of all necessary equipment, software, SIM cards, technical infrastructure and administration systems
• Operation and maintenance of a comprehensive cloud-based solution for digital observation and digital supervision
• Anonymised digital supervision with image display, two-way communication and event detection (falls, presence and movement)
• Ongoing updates, maintenance and replacement of equipment
• Support for integration with the municipality's emergency call solution

The solution is designed for use at the municipality's care centres, with the possibility of application in home care. The municipality has planned the installation and commissioning of 250 digital observation units.

Key Contract Details

Detail	Information
Contracting authority	Guldborgsund Kommune
Winning bidder	Sensio Care ApS
Contract subject	Digital Observation (surveillance system), CPV 35125000
Procedure type	Open procedure
Legal basis	EU Directive 2014/24/EU
Estimated value (excl. VAT)	DKK 13,000,000
Value of contract awarded	DKK 8,161,200
Initial term	1 August 2026 – 31 July 2030 (4 years)
Maximum term	72 months (incl. 2 renewals of 12 months)
Bids received	4
EU funding	None disclosed
Covered by GPA	No
Winner chosen	25 June 2026
Contract signed	7 July 2026

Project Scope

The contract covers a subscription-based Digital Observation solution for Guldborgsund Municipality. The scope includes:

• Equipment and software - Implementation of all necessary hardware, software, SIM cards and technical infrastructure
• Cloud-based solution - A modern, reliable and coherent cloud-based solution for digital observation and supervision
• Anonymised supervision - Digital supervision with image display, two-way communication and event detection
• Event detection - Detection of falls, presence and movement
• Integration - Full integration with the municipality's emergency call solution (nødkaldsløsning)
• Ongoing maintenance - Regular updates, maintenance and equipment replacement
• Continuous improvement - Ongoing evaluation and improvement based on user feedback and technological advances

Specific focus areas:

• Screened wards (skærmede afsnit)
• Temporary care places (midlertidige døgnophold pladser - MDO)
• Night and safety visits (natte- og tryghedsbesøg)

The municipality plans to install and commission 250 digital observation units.

Options included in the contract:

• Option 1: Delivery and operation of up to 50 additional subscriptions during the contract period
• Option 2: Up to six courses during the contract period after implementation for new employees (face-to-face training in Guldborgsund Municipality with up to 15 employees per course)

About the Contracting Authority

Guldborgsund Kommune is a municipality in the Region of Zealand in Denmark, with its administrative centre in Nykøbing Falster. It was formed in 2007 through the merger of several smaller municipalities. The municipality is responsible for a wide range of welfare services, including elderly care, health services and social care. This contract reflects the municipality's commitment to using technology to improve care quality and efficiency.

The municipality has also signed a separate contract for modernising its emergency call solution (nødkaldsløsning), which will replace alarm systems, sensors and GPS devices. Both solutions must form an integrated whole where emergency calls, staff alarms and digital observation work together.

About the Winning Company

Sensio Care ApS is a Danish company classified as a small enterprise, specialising in digital welfare technology for the healthcare sector. The company provides solutions for digital observation, supervision and care technology. Further details on the company's operations and product range are not disclosed in the notice.

The company's registration number is 20276779. No address or contact details are provided in the notice beyond the company name.

Procurement Analysis

Procedure: An open procedure was used, meaning any interested supplier could submit a tender. This is the standard route for supply and service contracts where requirements are well-defined.

Competition: Four tenders were received. This is a healthy level of competition for a specialised digital welfare technology market in Denmark.

Evaluation criteria: Quality carried the dominant weight (80%) compared to price (20%). The evaluation uses a "best price-quality ratio" approach with a pass/fail threshold: each tender must achieve a score of at least 40 points on each evaluation criterion before the internal weighting is calculated.

Key evaluation points:

• Price: 20%
• Quality: 80%
• Stopkarakter (threshold): Minimum 40 points required on each evaluation criterion

The weighting of quality over price reflects the critical nature of the services: the municipality prioritises solution quality, reliability and user-friendliness over cost alone.

Selection criteria (minimum requirements):

• Financial: Turnover of at least DKK 8 million for each of the last three financial years; equity ratio of at least 15% for the latest financial year
• Technical: Two comparable references from the last three years for similar digital observation contracts

Special exclusion: Contracts cannot be awarded to companies with Russian affiliation, in accordance with Council Regulation (EU) 2025/395 amending Regulation (EU) No. 833/2014 on restrictive measures in response to Russia's actions destabilising the situation in Ukraine.

Framework structure: No framework agreement was used. This is a direct contract with a single supplier for the initial four-year term with optional renewals.

GPA status: The procurement is not covered by the Government Procurement Agreement (GPA).

Additional Procurement Facts

• The contract includes options for up to 50 additional subscriptions and up to six training courses.
• The contract is structured as a subscription solution, meaning the municipality pays a recurring fee rather than a one-time capital investment.
• Full integration with the municipality's emergency call solution is a key requirement.
• The procedure was not accelerated, indicating a standard timeline was followed.
• No dynamic purchasing system was used.
• Disputes or review requests fall to Klagenævnet for Udbud (the Danish Complaints Board for Procurement).
• No complaints were received during the procurement process.

Market & Industry Perspective

Digital observation is a growing segment of the Danish welfare technology market. As the population ages and demand for care services increases, municipalities are turning to technology to maintain safety and quality while managing costs. Cloud-based solutions offer advantages in terms of scalability, maintenance and future upgrades.

This contract reflects a broader trend in Danish municipal procurement: moving from capital-intensive, on-premise solutions to subscription-based, cloud services. The subscription model allows municipalities to spread costs over time and ensures regular updates and maintenance without additional procurement processes.

The integration requirement is also significant. By requiring full integration with the emergency call solution, Guldborgsund Municipality is creating a unified platform for care safety, rather than a collection of separate systems. This approach should improve workflows and reduce complexity for staff.

Economic Significance

At DKK 8.16 million over up to six years, this contract represents a significant investment in digital welfare technology for a Danish municipality of moderate size. The estimated value of DKK 13 million was not fully utilised, suggesting the municipality achieved good value for money through the competitive process.

For Sensio Care ApS, the contract offers predictable revenue and a strong reference in the Danish municipal sector. For Guldborgsund Municipality, the contract provides access to modern, cloud-based observation technology that supports both resident safety and staff efficiency.

Future Procurement Opportunities

The initial four-year term, with two optional 12-month extensions, means this contract could run through to 2032. The options for additional subscriptions and courses provide flexibility for the municipality to expand the solution if needed.

Suppliers not successful in this procurement may look for opportunities in other Danish municipalities, many of which are pursuing similar digital observation and welfare technology initiatives. The integration requirement in this contract may signal a trend toward unified care platforms in Danish municipalities.

Opportunities for Suppliers

For digital welfare technology providers, the key takeaway is that Danish municipalities are moving toward integrated, cloud-based solutions with quality weighted more heavily than price. Suppliers should focus on demonstrating solution reliability, user-friendliness and integration capabilities.

The subscription model also offers opportunities for suppliers to build long-term relationships with municipal clients, rather than one-off sales. Suppliers that can offer comprehensive solutions with regular updates and maintenance may have a competitive advantage.

What Businesses Should Watch

• Whether other Danish municipalities adopt similar integrated, cloud-based solutions for digital observation and emergency calls.
• The implementation of the integration with the emergency call solution, which could signal future integration requirements.
• The uptake of options for additional subscriptions, which will indicate the success of the solution and potential for expansion.

DenmarkTenders Procurement Intelligence

This contract is a useful case study in how Danish municipalities are approaching digital transformation in elderly care. By using a subscription-based, cloud solution with a single supplier, Guldborgsund Municipality gains access to modern technology without the capital burden of a traditional procurement. The quality-weighted evaluation ensures that the municipality gets a solution that meets its needs, rather than simply the lowest price.

The integration requirement is particularly significant. By requiring full integration with the emergency call solution, the municipality is creating a unified platform that should improve staff workflows and resident safety. This integrated approach is likely to become more common as municipalities seek to simplify their technology landscapes.

The special exclusion of companies with Russian affiliation, while relatively rare in Danish procurement notices, reflects the EU's broader sanctions regime and is likely to become more common in public procurement across Europe.

Supplier Takeaways

• Quality is weighted more heavily than price; suppliers should focus on demonstrating solution quality, reliability and user-friendliness.
• Integration capabilities are critical; suppliers should be able to demonstrate integration with existing and planned systems.
• The subscription model requires a focus on ongoing service delivery and customer support.
• The pass/fail threshold (minimum 40 points) means suppliers must meet minimum quality standards to be considered.
• Suppliers with Russian affiliation are excluded under EU sanctions regulations.

Key Takeaways

• Guldborgsund Municipality awarded a DKK 8.16 million digital observation contract to Sensio Care ApS.
• The contract runs for an initial 4 years (August 2026 – July 2030), with two optional 12-month renewals.
• Four bids were received through an open procedure weighted toward quality (80%) over price (20%).
• The contract covers a cloud-based subscription solution with 250 observation units, plus options for additional units and training courses.
• Full integration with the municipality's emergency call solution is a key requirement.
• The contract is not covered by the GPA and includes exclusion of suppliers with Russian affiliation.

Conclusion

This is not a high-profile contract, but it reflects something structurally important about how Danish municipalities are approaching elderly care in the digital age. By securing an integrated, cloud-based digital observation solution through a quality-weighted procurement, Guldborgsund Municipality has ensured that its care facilities will be equipped with modern, reliable and user-friendly technology through to 2030. Sensio Care ApS now carries that responsibility for the municipality's residents and staff.

Frequently Asked Questions

What is digital observation? Digital observation refers to the use of technology, such as cameras and sensors, to monitor residents in care facilities. The solution in this contract includes anonymised supervision with image display, two-way communication and event detection for falls, presence and movement.

Q: What is a subscription solution?

A subscription solution is a service-based model where the municipality pays a recurring fee for the use of the technology, rather than purchasing equipment outright. The subscription includes equipment, software, maintenance, updates and support.

Q: Why integrate with the emergency call solution?

Integration creates a unified platform where emergency calls, staff alarms and digital observation work together, simplifying workflows for staff and improving resident safety.

Q: What is the stopkarakter (threshold)?

Each tender must achieve a minimum score of 40 points on each evaluation criterion. Tenders that do not meet this minimum are excluded, regardless of price.

Q: What does the Russian affiliation exclusion mean?

Contracts cannot be awarded to companies with Russian affiliation, in accordance with EU sanctions regulations (Council Regulation (EU) 2025/395).

Q: Is this contract covered by the GPA?

No. The procurement is not covered by the Government Procurement Agreement.

Source: EU Official Journal, Notice publication number: 487401-2026, OJ S 134/2026, published 15 July 2026.